Complex Mass Email Solutions With Free App

Problem

• Our company is selling telecommunication products and some products need calibration and service time to time. Once a client purchases the product, we have to send the reminder email to clients for next due date. Many times, our client purchase multiple products same day.
• My team was using excel spreadsheet and create a formula and send email to clients, but it was very time confusing and special email newsletter software (Ex. Mailchimp, campaign monitor, etc.. ) didn’t work, because the system doesn’t allow duplicate emails.

Solutions

• I have found a free app called Mass email
• Created custom object called Calibration and Services
• Link to contact and accounts
• Added all the records and send monthly emails to clients.

Outcome / Result

• We can see how many calibrations for one client
• Send multiple products email to 1 client (In short, this mass email allows duplicates)