Salesforce Administrator Certification Introduction

The Salesforce Administrator credential is designed for those who have experience with Salesforce and continuously look for ways to assist their companies in getting even more from additional features and capabilities.

It covers the core Salesforce CRM platform, including the Sales Cloud & Service Cloud products, as well as Salesforce standard functionally of the platform.

Here are examples of the concepts you should understand to pass the exam:

  • Managing users, data, and security
  • Maintaining and customizing Sales Cloud and Service Cloud apps
  • Building reports, dashboards, and workflows

Salesforce Administrator

Entry Level

Recommended Experience: 6-12 months

No Prerequisites

$200 USD

About the Exam

Read on for details about the Salesforce Administrator exam.

  • Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions
  • Time allotted to complete the exam: 105 minutes
  • Passing score: 65%
  • Registration fee: USD 200 plus applicable taxes as required per local law
  • Retake fee: USD 100 plus applicable taxes as required per local law
  • Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.
  • References: No hard-copy or online materials may be referenced during the exam.
  • Prerequisite: None required; course attendance highly recommended

Exam Outline / Topic Weighting

  • Organizational Setup: 3%
  • User Setup: 7%
  • Security and Access: 13%
  • Standard and Custom Objects: 14%
  • Sales and Marketing Applications: 14%
  • Service and Support Applications: 13%
  • Activity Management and Collaboration: 3%
  • Data Management: 10%
  • Analytics—Reports and Dashboards: 10%
  • Workflow/Process Automation: 8%
  • Desktop and Mobile Administration: 3%
  • AppExchange: 2%

Download – Official Salesforce Certified Administrator Exam Guide

How to prepare the self-study

We recommend a combination of hands-on experience, training course completion, Trailhead trails, and self-study in the areas listed in the Exam Outline section of this guide.

The self-study materials recommended for this exam include:

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Register for an Exam

Congratulations on taking the next step in becoming a Salesfroce Certified Administratator.

Read here to lean how to schedule a certification exam

Miraforce Practice Exam

In order to pass the Salesforce Admin Certification, you will find that knowledge and experience of the Salesforce platform aren’t not enough. You also need to take quiz here.

What is included in this quiz?

  • Single or multiple-choice questions as in actual exam
  • Scenario based questions
  • Unlimited access
  • Question updates regularly
  • Take the exam as many times as you can

Day Before you must watch below videos.


  • Download the Trailhead Exam Guide and use this as your master revision list
  • Schedule your exam around your daily routine and what time of day you are the most productive
  • Take the practice exam before your exam to feel more comfortable
  • Please mark questions, if you are not confident, review later.
  • Look for terminology to gear you in the right direction when answering questions
  • Start at topics that have the heaviest weight % and then work down
  • If you are taking onsite exam, Leave home early

Think positively | Focus on your exam | Stay Calm

How to use the free sample practice exam?

There are 80+ random questions that cover each topic in the exam.


This is just a sample question (Same as Real Exam) to get ready for the exam.

Created by Mira

Salesforce Administrator

The Salesforce Administrator credential is designed for those who have experience with Salesforce and continuously look for ways to assist their companies in getting even more from additional features and capabilities.

1 / 86

How can multiple Campaign records be associated with a single opportunity?

2 / 86

What can be synced between Salesforce and outlook using lightning sync?

3 / 86

What should a system administrator consider before importing a set of records into Salesforce? (Select all that apply)



4 / 86

Which of the following tools can be used to submit records for approval? (Choose Multiple)

5 / 86

You have a handful of users who don't have Salesforce licenses but need access to all Chatter groups. They don't need to access any other Salesforce information. What Chatter license should they have?

6 / 86

What should a system administrator use to disable access to a custom application for a group of users?

7 / 86

Which of the following are not standard objects?

8 / 86

Who has the permission to edit a chatter profile?

9 / 86

The marketing team at Miraforce use a web-to-lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives. How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria?

10 / 86

A separate sales team for renewal and wants to use same opportunity stage.

11 / 86

What types of dashboard you can run to see the usage of Salesforce platform by different kind of users.

12 / 86

Inline editing updates the field when

13 / 86

Miraforce customer service manager would like to assign cases to the appropriate agent to handle the request? Which tool do yo use?

14 / 86

What objects can campaign members be created from?

15 / 86

Which of the following data import tools can import up to five million records at a time?

16 / 86

When are Data validation Rules Enforced?

17 / 86

What feature allows to maintain same field for two different teams?

18 / 86

Which app can be created to allow support agents to manage multiple case records on a single screen in Salesforce?

19 / 86

What tool should be used when an opportunity closed won, automatically create a new contract ?

20 / 86

Miraforce needs to track the manufacturer and model for specific car companies.How can the system administrator ensure that the manufacturer selected influences the values available for the model?

21 / 86

Can Quotes be related to more than one Opportunity?

22 / 86

How many fields you can track using track history of an object

23 / 86

Which of the following actions cannot be completed on the Company Information page?

24 / 86

How can a user have full access to a record?

25 / 86

Can you clone process builder?

26 / 86

Universal Technology sells software and consulting services. The software sales team uses a different set of sales stages than the consulting services team. How can a system administrator set up the process?

27 / 86

What Salesforce feature should a company implement to provide a method for its resellers to track their leads and opportunities?

28 / 86

What should a system admin use to disable access to a custom application for a group of users?

29 / 86

Standard profile permissions cannot be edited.

30 / 86

Miraforce wants their sales reps to see the sum of the total opportunities on each account that they own. What feature can be used to display this information?

31 / 86

When a lead is converted and an opportunity record is created, which other object is related to the new opportunity by default?

32 / 86

Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Select all that apply)

33 / 86

What is the main benefit of using Suggested Solutions?

34 / 86

How many profiles assign to each user?

35 / 86

What tool should be used to route an employee's on vacation request to a manager for approval?

36 / 86

A marketing manager needs to view summary metrics across a set of related campaigns. How can this be System Administrator accomplished?

37 / 86

What can't Process Builder do?

38 / 86

What are the ways cases can be captured on Salesforce?

39 / 86

What can you find from AppExchange? (Choose Multiple)

40 / 86

Gather customer support requests directly from your company's website and automatically generate new cases in Salesforce. Which functionally do you use?

41 / 86

The VP of Sales at Miraforce requested that "Verbal Agreement" be added as a new opportunity stage. The Administrator added this new pick-list value to the stage field, but found that the new value was not available to users. What should an Administrator do?

42 / 86

How can a your user customize their list view in Salesforce

43 / 86

Can you post to Chatter using Process Builder?

44 / 86

What tool should be used when an account is updated, update all of the contacts related to that account?

45 / 86

What's the difference between standard and custom objects?

46 / 86

What should a system administrator consider before importing a set of records into Salesforce?

47 / 86

Miraforce company has set the Sharing Model to Private and they need users to share records to one another. How can you achieve it? (Choose Multiple)

48 / 86

How many components can you add into dashboard?

49 / 86

What tool should be used to create a task when a platform event occurs?

50 / 86

What permissions are needed to be able to delete or change a read-only folder?

51 / 86

What can you set in Case Settings? (Choose Multiple)

52 / 86

Which of the following data import tools can import up to 50,000 records at a time?

53 / 86

Which of the following features can be used to assign different picklist values for different business processes?

54 / 86

Which of the following is not a standard Profile?

55 / 86

Record types controls picklist values.

56 / 86

Which field type can be used as an external ID?  (Choose Multiple)

57 / 86

Which of the following features can be used to make a field required? (

58 / 86

If your company's fiscal year follows the Gregorian calendar, you must use Custom Fiscal Years.

59 / 86

Which of the following are part of the Service Cloud offering?

60 / 86

What are the different types of reports available in Salesforce?

61 / 86

What kind of actions can you do it the Process builder? (Choose Multiple)

62 / 86

Miraforce marketing user has received a request to import leads into Salesforce. What is the best way to avoid duplicating records?

63 / 86

If a company use Custom Fiscal Years, they cannot use the standard forecasting option.

64 / 86

What should be considered when deactivating users?

65 / 86

Miraforce CEO need to find out entire company Sales revenue. Sharing model is Private. Which permission should be given in a custom profile to meet this requirement?

66 / 86

Which two types of folder options avaibale in Salesforce? (Choose Multiple)

67 / 86

What kind of report you need to create a column grouping and row grouping (Eg. You want to create an Hour report that displays the hours logged during a 3-month period, and you want the report to be organized according to who entered the hours, as well as by month and week.)

68 / 86

Which standard objects have relationship with Campaign?

69 / 86

How many Permission Sets assign to each user?

70 / 86

Which objects is used in Salesforce to create a detailed description of a customer issue and its resolution?

71 / 86

What are the 2 visual tools in Lightning Flow?

72 / 86

What are the Workflow actions?

73 / 86

How can the System Admin grant access to Dashboards? (Choose Multiple)

74 / 86

Which parts of the application a user can see and the permission sets on objects

75 / 86

Which types of fields are available in Salesforce?

76 / 86

What is affected by changing the default locale of an organization?

77 / 86

Miraforce has created a new product line of solar panels with a special sales team to sell these products. The sales process for the new line is more complex than the current sales process and requires additional stages to the sales path. How should the system administrator configure Salesforce to ensure only the appropriate stages are visible based on the product line? (Choose Multiple)

78 / 86

What should a system administrator consider before importing a set of records into Salesforce? (Choose Multiple)

79 / 86

Which of these types of relationship fields can you define in Salesforce?

80 / 86

How Companies can collaborate and communicate outside of the company with people

81 / 86

User interface settings are global settings and apply to all users of an org.

82 / 86

In order to enable multi-currency feature in Salesforce, you must Contact Salesforce

83 / 86

Sales representatives at Miraforce need assistance from product managers when selling certain products. Product managers do not have access to opportunities, but need to gain access when they are assisting with a specific deal.
How can a system administrator accomplish this?

84 / 86

Which feature license is required to setup Salesforce Knowledge?

85 / 86

Which options available for Report? (Choose Multiple)

86 / 86

Send automatic email responses to lead or case submissions based on the record's attributes. Which tool do you use?

The average score is 41%




  1. Sheik Ali

    All the links are pointing to the Trailhead live – Reporting: Dashboards, Running User, Subscribing, Scheduling. Was this intentional or an error?

    Thank you

    • Mira

      Can you please check it again? It’s working fine here.

  2. pari kannappan

    All links to trailhead live topics are pointing to the same place . It should be different for different topic right ?

    • Mira

      Yes, it is.


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